Renaissance Learning Questionnaire

01 How did you find the transition from your sales to your account manager?

02 How would you like us to contact you to discuss out latest offers?

03 How do you find the service given by the customer service department?

04 If you are currently using Accelerated Reader, how many teachers are fully trained in the reporting functions?

05 How did you find the installation service given by your assigned Renaissance Place Co-ordinator (RPC)?

06 What changes if any, would you recommend to improve our service?

07 Do you feel your RPC was knowledgeable in every question?

08 Were you satisfied with the service from the time of purchasing your software to working with your coach?

09 How did you find your training session?

10 Was the content of your training session sufficient?

11 Which part of the training session did you find most useful?

12 Is there anything else you think could be added to the training session?

13 Did the training sessions enable you to progress with your installation?

14 Were the sessions spaced at suitable intervals?

15 Was the content of your training session sufficient?

16 How did you find the subject knowledge of the Implementation Specialist?

17 Would you be interested in participating in Professional Development events during which your school would be trained on the many uses of your AR and AM Advantage products?

18 Have you used our Technical Support facility?

19 If yes, how would you rate your experience:

30 Please check your particular area(s) of interest:

31 How did you hear about Renaissance Learning?

32 Do you use the Renaissance Learning Website on a regular basis?

33 Do you find the Website easy to navigate around?

34 Would you like to have a FREE online Accelerated Reader and Accelerated Maths Advantage Portal where you could exchange ideas, teaching methods, testing etc. and get your questions answered by other users and Renaissance Learning staff?

35 Please list one other colleague involved in the purchasing decisions within your School (full name/position):

36 Would you like information on our Seminar Programmes?

37 Would you like information on our National Conference?

38 Would you like to receive product updates/newsletters electronically?

41 What attracts you to promotional literature or adverts?

42 What educational magazines do you currently read? (Please check all that apply)

43 What would you like to read about in our Accelerated Reader Newsletter? (Please check all that apply)

44 Would you be interested in us producing a Case Study on your School's experience with AR/AM?

45 We currently hold a number of incentives for pupils/students, ranging from pens and reading bugs, to rulers and rubbers. What incentives would you like to see available for your pupils/students?

60 Type of School (please check all that apply):

61 Are purchases made at School or LA level?

62 Do you currently use Renaissance Learning products?

63 If yes, please check all that apply:

64 Do you currently use AlphaSmart products?

65 If yes, please indicate quantity:

66 Do you have Internet enabled PCs that pupils can use in:

67 Did you find the salesperson helpful and knowledgeable?

68 Were all your questions answered?

69 Do you feel you were given the appropriate information in order for you to make a decision to purchase the product?

70 What information did you find most useful when making the decision to purchase AR or AM?

71 Would you be interested in holding a seminar at your School and to promote AR/AM to your surrounding schools?

72 Would you be interested in sharing your experience with, and opinions of, Accelerated reader, with other teachers at a User Group?

73 Would you consider converting to the web version of Accelerated Reader if you are using the desktop version?

75 What library management system do you use?

80 Is there anything that we could do to improve our Website for you? Please let us know your suggestions:

81 If you feel you have comments that would be useful, please feel free to write them here: